Improving Communication Skills
Tuesday, October 30 (8am) - Wednesday, October 31, 2018 (4:30pm US/Central)
Ironworkers Local 512 Training Center
851 Pierce Butler Route [map]
St. Paul, MN 55104-1634
Improving Communication Skills: Industry studies show that effective communication skills are a top factor in business success. This course will identify techniques for improving communication with your customers and will present proven communication tools that will enhance your personal communications skills. Specifically, in this course, you will learn:
•How to improve the odds that your message will be received as intended
•How to structure your message for maximum impact
•Techniques for responding well to hostile questions
•Approaches for better understanding verbal and non-verbal communications
•How to use different communication styles and approaches to match the unique situation
Participants will practice each method for maximum effectiveness and will learn to communicate effectively in all situations.
REQUIRED PRE-WORK: Each participant is required to complete a ProScan assessment at least three working days before the event. Registration will close three working days before the event, and no additional participants or swap outs will be permitted.
Who Should Attend:
This course is intended for contractor and union personnel that interact with customers. Attendees might include company leaders, field leaders, marketing and business development personnel, business managers, business agents, and district council leaders.
These fees are available through 10/24/2018
Is Media Allowed?
General Hotel Information:
Participant Lodging Recommendations:
Best Western Plus Como Park
1010 Bandana Blvd., W.
St Paul, MN 55108
Phone: (651) 647-1637
DoubleTree by Hilton Hotel St. Paul Downtown
411 Minnesota Street
St Paul, MN 55101
Phone: (651) 291-8800
Embassy Suites by Hilton St. Paul Downtown
175 10th Street, E.
St Paul, MN 55101
Phone: (651) 224-5400
Hampton Inn & Suites St. Paul Downtown
200 7th Street, W.
St Paul, MN 55102
Phone: (651) 224-7400
The nearest airport is Minneapolis–Saint Paul International Airport (MSP).
Ms. Elaine Darby
Administrative Assistant to the CEO
Phone: (202) 393-1147
Fax: (202) 393-1148