Improving Communication Skills (Training)
Thursday, January 25 (8am) - Friday, January 26, 2018 (5pm US/Pacific)
IW Local Union 416/433 Training Center Las Vegas, NV
960 Wigwam Parkway [map]
Henderson, NV 89014-6780
Improving Communication Skills: Most industry studies show that effective communication skills are a top factor in business success. This course will identify techniques for improving communication with your customers and will present proven communication tools that will enhance your personal communications skills. Specifically, in this course, you will learn…
(1) How to improve the odds that your message will be received as intended
(2) How to structure your message for maximum impact
(3) Techniques for responding well to hostile questions
(4) Approaches for better understanding verbal and non-verbal communications
(5) How to use different communication styles and approaches to match the unique situation
Participants will practice each method for maximum effectiveness and will learn to communicate effectively in all situations.
Instructor: Ed Palpant, FMI Corporation.
Related Web Pages and Sites:
Reservation Link: Comfort Inn & Suites in Henderson NV
Who Should Attend:
This course is intended for contractor and union personnel that interact with customers. Attendees might include company leaders, field leaders, marketing and business development personnel, business managers, business agents, and district council leaders.
These fees are available through 01/25/2018
Is Media Allowed?
The nearest airport is McCarran International (LAS).
Nearby lodging for participants:
Comfort Inn & Suites - 475 Marks St., Henderson, NV 89014; (702) 387-6500
Holiday Inn Express - 441 Astaire Dr., Henderson, NV 89014; (702) 990-2323
Sunset Station Hotel & Casino - 1301 W Sunset Rd., Henderson, NV 89014; (702) 547-7777
Hampton Inn, 421 Astaire Dr., Henderson, NV 89014; (702) 992-9292
Ms. Elaine Darby
Administrative Assistant to the CEO
Phone: (202) 393-1147
Fax: (202) 393-1148