Improving Communication Skills (Training)
Tuesday, December 12 (8am) - Wednesday, December 13, 2017 (4:30pm US/Eastern)
Ironworkers Local Union #5 Training Center
9110 Old Marlboro Pike [map]
Upper Marlboro, MD 20772
Improving Communication Skills Most industry studies show that effective communication skills are a top factor in business success. This course will identify techniques for improving communication with your customers and will present proven communication tools that will enhance your personal communications skills. Specifically, in this course, you will learn…
(1) How to improve the odds that your message will be received as intended
(2) How to structure your message for maximum impact
(3) Techniques for responding well to hostile questions
(4) Approaches for better understanding verbal and non-verbal communications
(5) How to use different communication styles and approaches to match the unique situation
Participants will practice each method for maximum effectiveness and will learn to communicate effectively in all situations.
Instructor: Ed Palpant, FMI Corporation.
Who Should Attend:
This course is intended for contractor and union personnel that interact with customers. Attendees might include company leaders, field leaders, marketing and business development personnel, business managers, business agents, and district council leaders.
These fees are available through 12/12/2017
Is Media Allowed?
General Hotel Information:
Nearby lodging for participants:
Hampton Inn & Suites National Harbor - 250 Waterfront St, Oxon Hill, Maryland, 20745; Phone: (301) 567-3531
TownePlace Suites - 7800 Ferry Ave, Clinton, MD 20735; Phone: (301) 856-2266
Hampton Inn & Suites Camp Springs - 5000 Mercedes Blvd, Camp Springs, MD 20746; Phone: (240) 532-5510
The nearest airport is Regan National Airport (DCA), Baltimore/Washington National Airport (BWI), Dulles International Airport (IAD).
Ms. Elaine Darby
Administrative Assistant to the CEO
Phone: (202) 393-1147
Fax: (202) 393-1148