Ironworker Management Progressive Action Cooperative Trust

Expanding Job Opportunities for Ironworkers and their Contractors

  • 2018 North American Iron Workers / IMPACT Conference
  • New World-Class Breakouts & Speakers
  • Registration is open
  • Secure your spot today

Just wanted to say that Mark, Michael and Stuart from FMI and Trevor from PWC did an excellent job engaging the classroom in discussion each day, and had a great program format for teaching. The information they brought forward was extremely useful now as I'm sure it will be throughout my career. This was only my 2nd IMPACT course that I have attended, I would like to commend IMPACT on organizing these events for Ironworkers and contractors alike, IMPACT always put on an amazing program, and does a very good job at making these events comfortable and welcoming to attend. I plan to attend more IMPACT events as the information is always very useful and IMPACT does a great job of finding the right instructors for the occasion. I would like to thank everyone at IMPACT for the work they do to set these events up and providing the opportunity to attend these courses.

Regards,

Jacob Wicks
Chief Estimator
JCT Metals Inc.

Improving Communication Skills (Training)


Wednesday, July 19 (7:30am) - Thursday, July 20, 2017 (4:30pm US/Eastern)
Washtenaw Community College
4800 East Huron River Drive [map]
Ann Arbor, MI 48105

My Meetings

Improving Communication Skills: Most industry studies show that effective communication skills are a top factor in business success. This course will identify techniques for improving communication with your customers and will present proven communication tools that will enhance your personal communications skills. Specifically, in this course, you will learn…
(1) How to improve the odds that your message will be received as intended
(2) How to structure your message for maximum impact
(3) Techniques for responding well to hostile questions
(4) Approaches for better understanding verbal and non-verbal communications
(5) How to use different communication styles and approaches to match the unique situation
Participants will practice each method for maximum effectiveness and will learn to communicate effectively in all situations.
Instructors: Ed Palpant, FMI Corporation.

Who Should Attend:
This course is intended for contractor and union personnel that interact with customers. Attendees might include company leaders, field leaders, marketing and business development personnel, business managers, business agents, and district council leaders.

Meeting Attire:
Business Casual

Registration Fees:
These fees are available through 07/19/2017
Name Price Available To
Member (Refundable Upon Completion) $100.00   Member


Cancellation and Other Policies:
Contractors, please note that you must pay a $100 refundable deposit to attend this class. Upon your completion of the course your deposit will be mailed back to you or your organization.

You may cancel with at least 14-days notice and receive a deposit refund. Cancellations with less than 14-days notice and No Shows will forfeit the deposit.

Please contact IMPACT at info@impact-net.org or (800) 545-4921 if you have any questions.

Is Media Allowed?
No

General Hotel Information:
Extended Stay Detroit/Ann Arbor
Holiday Inn Express Ann Arbor
Holiday Inn Ann Arbor
Comfort Inn University South
All these hotels are near the Briarwood Mall

Travel Information:
The nearest airport is Detroit Airport (DTW).


For more information please contact:
Ms. Elaine Darby
Administrative Assistant to the CEO
IMPACT
Phone: (202) 393-1147
Fax: (202) 393-1148
E-mail: edarby@impact-net.org

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