Improving Communication Skills (Training)
Wednesday, July 19 (7:30am) - Thursday, July 20, 2017 (4:30pm US/Eastern)
Washtenaw Community College
4800 East Huron River Drive [map]
Ann Arbor, MI 48105
Improving Communication Skills: Most industry studies show that effective communication skills are a top factor in business success. This course will identify techniques for improving communication with your customers and will present proven communication tools that will enhance your personal communications skills. Specifically, in this course, you will learn…
(1) How to improve the odds that your message will be received as intended
(2) How to structure your message for maximum impact
(3) Techniques for responding well to hostile questions
(4) Approaches for better understanding verbal and non-verbal communications
(5) How to use different communication styles and approaches to match the unique situation
Participants will practice each method for maximum effectiveness and will learn to communicate effectively in all situations.
Instructors: Ed Palpant, FMI Corporation.
Who Should Attend:
This course is intended for contractor and union personnel that interact with customers. Attendees might include company leaders, field leaders, marketing and business development personnel, business managers, business agents, and district council leaders.
These fees are available through 07/19/2017
|Member (Refundable Upon Completion)||$100.00||
Cancellation and Other Policies:
Contractors, please note that you must pay a $100 refundable deposit to attend this class. Upon your completion of the course your deposit will be mailed back to you or your organization.
You may cancel with at least 14-days notice and receive a deposit refund. Cancellations with less than 14-days notice and No Shows will forfeit the deposit.
Please contact IMPACT at firstname.lastname@example.org or (800) 545-4921 if you have any questions.
Is Media Allowed?
General Hotel Information:
Extended Stay Detroit/Ann Arbor
Holiday Inn Express Ann Arbor
Holiday Inn Ann Arbor
Comfort Inn University South
All these hotels are near the Briarwood Mall
The nearest airport is Detroit Airport (DTW).
Ms. Elaine Darby
Administrative Assistant to the CEO
Phone: (202) 393-1147
Fax: (202) 393-1148